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APPLICATION OF THE ISO 9001 version 2000 STANDARD to the
AXE 6 Group Quality Management System.
Our group is one of the
rare removal firms to benefit from this certification awarded
by the AFAQ.
Our ISO 9000 Quality Management System, certified according
to the ISO 9002 system of reference, is the guarantee for
our customers and partners that we will respect our commitment
and that our services are compliant. As our quality system
is constantly evolving, we have decided to apply standard
ISO 9001 version 2000. This enables us to respond to new
customer demands. This approach is applied to all the activities
of the AXE 6 Group. It involves and determines :
- A vision :
Implementation of a partner relationship in which each
party is satisfied with the services provided and the
sharing of results.
- Values :
Those defined in the concepts of Quality of Service.
- Principles :
Adoption of the eight elements defined in ISO 9000, and
these principles govern our policy :
attention to customer needs, leadership, staff involvement,
approach by procedures, management by the system approach,
continuous improvement in the quality system, factual
approach for decision-taking and supplier relations
- Objectives :
Customer satisfaction :
this is the prime objective. It is measured by "quality
surveys" carried out with our customers which, after analysis,
lead to our implementing appropriate actions.
Continuous improvement :
scheduling and know-how with mastery of procedures.
Verification with performance indicators, inspection audits
and immediate corrections after recorded malfunctions,
enables us to improve our system all the time. Relationships
with our suppliers :
the measurement comes from the evaluation of the quality
of services ordered and the quality of our relationships.
- Procedures :
Our principal procedures, Management, Implementation and
Support, are monitored and their effectiveness evaluated
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RELOCATION
Always anxious to satisfy
customer expectations, the AXE 6 Group today offers companies
a new generation of services via the relocation concept.
Widely developed in North America, relocation is still little
known in France.
Its objective : to offer tailor-made services which will
favor the geographical mobility of your company employees,
based on a network of service providers who are leaders
in their field of competence.
This approach takes into account both the necessary requirements
of the firm and the private life of the employee..
> SERVICES
The relocation service takes care of :
- Finding new housing
- Setting up solutions for the present
accommodation
- Coordinating removal operations
- Help in finding new employment for
the partner
- Looking for suitable schools for
the children
- Travel and housing, in the short,
medium or long term
- Help in the home and insurance
for cancellation of current subscriptions
- Welcoming and integrating into the
new environment with a personal welcome
Additional services can be offered. The companies
can choose, from among the four levels of services proposed,
the one which is most suitable to their situation (collective
or individual mobility.).
> ADVANTAGES
For the member of staff, mobility is more
fulfilling and motivating.
- The fact that the removal is taken
care of is reassuring and brings concrete responses.
- The personal and family constraints
of each individual case are taken into account.
- Less stress associated with the
move.
- The perception of the company's
positive attitude towards the member of staff.
For the company, a more efficient approach.
- Consideration and valorization of
company staff by personalized support.
- Colleagues more rapidly operational.
- Appropriate, well managed services
for optimized investment.
- Reduction in the number of refusals
to move and failure.
- A gain in time and efficiency thanks
to a single contact.
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